WebJun 2, 2011 · This study investigates the role that service attributes, customer subgoals, and goals play in forming the satisfaction judgment. Drawing on means-ends chain theory, and on satisfaction research, satisfaction is conceptualized as the result of a process in which customers activate multiple comparative referents. WebChiara Orsingher; Pages 1-3. Quality assurance and evaluation of programmes at the University of Bologna. Daniela Darchini, Silvia Giannini, Muzio Gola; Pages 5-22. Quality assurance in United Kingdom higher education. A case study: the London Metropolitan University. Cinzia Castelluccio, Lanfranco Masotti;
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WebApr 2, 2016 · Chiara ORSINGHER, University of Bologna, Italy, [email protected] Correspondence concerning this article should be addressed to Yves Van Vaerenbergh, Department of Marketing, KU Leuven ... WebChiara Orsingher, PhD Associate Professor of Marketing, University of Bologna, Italy Chiara Orsingher received her PhD in Management Science from the Institut d’Administration des Entreprises of Aix-en-Provence (France). Her research interests focus on Service Management, namely Customer Satisfaction, Complaint Management and … northland furniture eagle river wi
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